FAQ'S

Delivery

We are also working closely with Royal Mail to ensure the safe delivery of all parcels and, as a result, there may be some delays with Royal Mail services.

Delivery to UK and Ireland is free on orders over £50

Orders under £49.99 Standard delivery £3.50

Deliveries for elsewhere in Europe £10.00

Returns Policy

All website orders must be returned to the returns address below, missing information may lead to delays or the return not being processed at all.

The Label Mens Fashions.

16 Castle Street

Strabane.

Co. Tyrone

BT828AF

02871886804

labelmenswear@gmail.com

We are happy to offer an exchange or refund for any purchases returned within 28 days of date of purchase, provided that the goods adhere to our returns policy.

• All items must be unworn, unwashed and complete with all tags, labels and packaging. The returns tag (where present) MUST be attached.
• All items must be in a re-saleable condition.
• No evidence of make up, fragrance or deodorant marks or smells.
• With boxed items eg. footwear, wallets, the box must be protectively packaged as it is considered part of the item.
• Underwear cannot be returned for hygiene reasons.

When items meet the criteria above, we aim to process a refund to the customer within 1 working day of receiving the return. You will receive confirmation when a refund has been processed. Please allow several working days for the money to appear in your account - this is dependant upon your bank or building society.

Items that are received that fail to meet the above criteria will be returned to the customer and no exchange/refund will take place.

 

Faulty Items

All items are quality checked before dispatch, but should you find a fault, please send an email to labelmenswear@gmail.com or call (02871886804) where you will receive advice on how to proceed. Goods are classified as faulty where a manufacturing fault occurs within 6 months of purchase. Please note, refunds are only issued once the manufacturer has verified the fault. 

Receiving an incorrect item

If you have received an incorrect item, please contact: labelmenswear@gmail.com as soon as possible, where our team will give advice on rectifying the situation. Please note the returns conditions above apply with regards to item condition. Once the item is proven to be incorrect, we will reimburse the UK Standard Delivery postage cost for the return.

Please Note:

It is the customer's responsibility to cover all return postage and packaging charges, except for when an item has been dispatched incorrectly or deemed to be faulty (in these cases, we cover the cost of UK/Ireland Standard Delivery). Please ensure that the item(s) are securely packaged to avoid damage in transit. We recommend using a tracked and insured service as we cannot take responsibility for any items lost or damaged during transit- responsibility will lie between the sender and courier service.